Attaching diagnostic information helps our support engineers resolve your issue faster.
1. Preparing Error Screenshots & Logs
Capture full-screen browser screenshots showing error messages or copy diagnostic log text.
2. Uploading Attachments in Ticket Form
When opening or replying to a ticket, click Choose File / Attach File (supports PNG, JPG, PDF, TXT, LOG up to 10MB).
3. Secure Attachment Storage
All ticket attachments are encrypted at rest and accessible exclusively to authorized support personnel.