We use cookies, check our Privacy Policies.

Getting Started & Account Setup Beginner

How to Recover Account Access & Request Password Resets

Updated 2026-08-14 2 min read

Instructions on resetting forgotten account passwords or recovering access when locked out.

If you forget your account password or get locked out due to multiple failed attempts, follow our secure self-service password recovery process.

1. Requesting Password Reset Link

Visit the login page and click Forgot Password?. Enter your registered email address and click Submit Reset Request.

2. Verifying Recovery Token

Open the password recovery email sent to your inbox. Click the secure reset button or paste the recovery token into the password reset page.

3. Setting a New Secure Password

Enter your new password (minimum 8 characters, with letters, numbers, and symbols) and log in to regain account access immediately.

Implementation Steps

1

Click Forgot Password on Login Screen

Navigate to the Client Portal login page and click Forgot Password?.
2

Enter Registered Email & Submit Request

Type your registered email address and click Submit Reset Request.
3

Open Reset Link & Set New Password

Click the link inside your recovery email, set your new password, and log in.