Authenticated clients receive priority routing to senior support engineers.
1. Accessing Client Support Center
Log into your Client Portal and navigate to Support > Open Ticket.
2. Selecting Service & Priority Level
Select your affected hosting plan or domain, choose category, and select priority: Low, Medium, High, or Critical.
3. Tracking Ticket Status & Replies
Monitor real-time status (Open, In-Progress, Solved) and receive instant email alerts when an engineer responds.