Faqs

Authenticated clients can log into the portal and navigate to Support > Open Ticket. Select the affected service, choose ticket priority (Low, Medium, High, Critical), and attach relevant details or screenshots.

Non-registered visitors and prospective customers can use our Submit Guest Ticket feature. After submitting your inquiry, you will receive a unique Ticket Tracking Number and Access Token to view updates and reply directly without creating an account.

Click Forgot Password? on the login page and enter your registered email address. A password reset link will be sent to your inbox allowing you to securely set a new password.

To enable 2FA, go to Account Settings > Security Policy in your client dashboard, toggle Two-Factor Authentication, and scan the QR code using Google Authenticator or Authy.

Auto-renewal is enabled by default to prevent accidental service expiration. Renewal invoices are generated 14 days before your billing due date. You can toggle auto-renew ON or OFF at any time under Billing > Subscriptions.

If your payment fails or was declined, navigate to Billing > My Invoices, open the unpaid invoice, click Retry Payment or select a different payment gateway (Credit Card, PayPal, Net Banking), and click Pay Now to re-process the transaction immediately.

Log into your Client Portal and navigate to Billing > My Invoices. Here you can view outstanding balances, pay securely online, and download official PDF invoices for accounting and tax records.

When you select a hosting plan or domain, it is added to your shopping cart. After checkout, your order enters instant activation. You can track order status, view service details, and check activation timestamps under Billing > My Orders in your dashboard.

jiWebHosting supports major credit/debit cards (Visa, MasterCard, American Express), PayPal, Net Banking, and Bank Wire Transfers. We support multi-currency billing including USD, EUR, GBP, and INR depending on your location.

Visit the Domain Search section in your portal or on the homepage. Enter your desired domain name, choose from available domain extensions (.com, .net, .org), and click Add to Cart to complete registration.

You can view all your active, pending, and expiring domains by logging into your Client Portal and opening Domains > My Domains. Here you can check registration status, view expiration dates, and toggle auto-renewal.

Log into your Client Portal and navigate to Services > My Services. Here you can view your active hosting packages, server specifications, renewal dates, and service status.

jiWebHosting offers a full spectrum of hosting solutions tailored to your needs: Shared Hosting for blogs and small business sites, VPS Hosting for scalable dedicated resources, Dedicated Servers for enterprise performance, and Business Email Hosting for professional corporate communication.