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We guarantee strict Service Level Agreements (SLAs): Critical Priority tickets receive initial response within 1 hour, High Priority within 4 hours, Medium Priority within 12 hours, and Low Priority within 24 hours.
Authenticated clients can log into the portal and navigate to Support > Open Ticket. Select the affected service, choose ticket priority (Low, Medium, High, Critical), and attach relevant details or screenshots.
Non-registered visitors and prospective customers can use our Submit Guest Ticket feature. After submitting your inquiry, you will receive a unique Ticket Tracking Number and Access Token to view updates and reply directly without creating an account.
Click Forgot Password? on the login page and enter your registered email address. A password reset link will be sent to your inbox allowing you to securely set a new password.
To enable 2FA, go to Account Settings > Security Policy in your client dashboard, toggle Two-Factor Authentication, and scan the QR code using Google Authenticator or Authy.
